Citizen's Charter

UNIVERSITY LIBRARY DILIMAN

CITIZEN'S CHARTER

 

MISSION
 
To provide library users the best possible access to information in support of instruction, research and extension; and the best possible information services through the use of new Information and Communications Technology (ICT) as applied to libraries.
 
VISION
 
To be recognized as the premier academic and research library in the region in terms of library resources and quality of information services.
 
FRONTLINE SERVICES
 
FEEDBACK
 
For comments and suggestions, please fill in the feedback form located at http://www.mainlib.upd.edu.ph?q=cc-feedback-form.
 
Updated as of 27 October 2016

 

Registration of Non-UP Users to access and use Library resources

Schedule of Availability of Service:

Monday and Wednesday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service:

Graduate students from other universities/schools, private and government researchers who need to have access to the resources of the University Library

What are the basic requirements:

1. Valid ID with picture

2. Referral letter

3. 1x1 photo

Duration: 5 minutes

 

How to Avail of the Service:          
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Present valid ID with picture and referral letter at the Registration Desk Check/Verify validity of ID presented 1 minute Library staff    
2 Fill-out Special Registration Permit form Check for completeness of information  2 minutes     Special Registration Permit form
3 Pay the library fee at Social Science Cashier Process payment and issue Official Receipt 1 minute Cashier Please refer to Schedule of Fees UP Official Receipt
4 Receive valid Library Card/Permit Issue valid Library Card/Permit 1 minute Library staff   Library Card/Permit
END OF TRANSACTION

 

Registration of UP Alumni to access and use Library resources

Schedule of Availability of Service:

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service:

Graduates of the University of the Philippines System

*Library fee is assessed of Alumni  user when the 5 days free visit per semester has been availed

What are the basic requirements:

1. UP Alumni Card

2. Proof of program completion and graduation from UP

3. 1x1 photo

Duration: 6 minutes

 

How to Avail of the Service:           
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Present valid ID with picture and proof of graduation from UP at the Registration Desk Check/Verify validity of ID presented 1 minute Library staff    
    Check Delinquent Database for accountability 2 minutes Library staff    
2 Fill-out registration form Check for completeness of information  1 minute     Registration Form
3 *Pay the library fee at Social Science Cashier  Process payment and issue Official Receipt 1 minute Cashier Please refer to Sched of Fees UP Official Receipt
4 Receive valid Library Card/Permit Issue valid Library Card/Permit 1 minute Library staff   Library Card/ Permit
END OF TRANSACTION

 

ID Countersigning and Validation (polaroid type ID)

Schedule of Availability of Service:

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service

Students enrolled in the current semester

What are the basic requirements:

1. Form 5 (Enrolment form)

2. 1x1 ID picture

Duration: 7 minutes

 

How to Avail of the Service:          
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Present enrollment Form (Form 5) and polaroid ID Check and verify accuracy of information indicated in the enrolment form (Form 5) 2 minutes Library staff    
2 Fill-out Library User Registration Form   1 minute Library staff   Library User Registration Form
3 Hand in filled out Library User Registration Form to library staff Verify identity of the student by comparing the ID and the information provided in the Registration form 2 minutes Library staff   Library User Registration Form
    Check for completeness and accuracy of information  1 minute      
4 Wait while the ID is being validated ad countersigned Validate ID by affixing countersigned sticker 1 minute      
5 Receive validated and countersigned ID Issue validated and countersigned ID 1 minute      
END OF TRANSACTION

 

Issuance of Temporary Library Card

Schedule of Availability of Service:

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service

Students enrolled in the current semester

Members of the faculty, REPS, administrative staff

What are the basic requirements:

1. Enlistment/enrollment Form (Form 5)

2. 1x1 Photo

3. Official Receipt payment for ID

4. Appointment Slip

Duration: 7 minutes

 

How to Avail of the Service:          
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Present Enlistment Form (Form 5 of students), copy of appointment papers (for members of the faculty, REPS and administrative staff), 1x1 ID picture Check and verify accuracy of information indicated in the documents presented 2 minutes Library staff    
2 Fill-out Library User Registration Form Verify identity of the client by comparing the the information provided in the enlistment form (Form 5 for students) and appointment papers (for the members of the faculty, REPS and administrative staff) 2 minutes Library staff   Library User Registration Form
  Fill-out Temporary ID card and attach 1x1 picture Check for completeness of information  2 minute Library staff    
3 Wait for the issuance of Temporary Library Card Process Temporary Library Card 1 minute Library staff    
4 Receive validated/countersigned polaroid ID Issue countersigned/ validated ID 1 minute Library staff    
END OF TRANSACTION

 

Signing of Library Clearance

Schedule of Availability of Service

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service:

Constituents of the University (students, members of the Faculty, REPS, administrative staff)

What are the basic requirements:

1. Clearance Form

2. Accomplished Clearance slip

Duration: 9 minutes

 

How to Avail of the Service: Signing of Library Clearance
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Present Clearance Form duly signed by unit/college library  Verify information indicated in the Clearance Form 2 minutes Library staff   Clearance Form
2   Check and verify from the Delinquent Database (DLQ)for any library accountability 2 minutes Library staff    
3 Fill out Clearance Slip Check for accuracy of information indicated  3 minutes Library staff   Clearance slip
    Sign on behalf of the University Librarian (box for the University Library)  1 minute      
4 Receive duly signed Clearance Form Release duly signed Library Clearance 1 minute      
END OF TRANSACTION

 

Borrowing/Charging out library books for home reading

Schedule of Availability of Service

Monday to Friday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration: 6 minutes

 

How to Avail of the Service: Borrowing and returning library materials:    
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out book card with name, college and student/employee number and present library staff at the Circulation desk   1 minute Library staff   Book card
2 Present books to be borrowed and ID (polaroid ID or temporary library card) Receive materials to be borrowed/returned 1 minute Library staff    
    Check and verify ID (should be valid and countersigned) 1 minute Library staff    
    Stamp with due date and sign book card 30 seconds Library staff   Book card
    Scan barcode of the book to be checked-out under the borrower's account 30 seconds Library staff    
2 Wait for the books to be processed for check-out Print receipt of books borrowed 1 minute Library staff   Transaction Receipt
3 Receive books  Issue book/s borrowed plus the receipt 1 minute Library staff   Transaction Receipt
END OF TRANSACTION

 

Returning/Checking-in library books for home reading

Schedule of Availability of Service

Monday to Friday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration: 3 minutes

 

How to Avail of the Service: 
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Present books for return/check-in Receive materials for return/check-in 1 minute Library staff    
2 Wait for the printout of transaction receipt of books returned Scan barcode of the book to be returned/checked-in 1 minute Library staff    
3 Receive Transaction Receipt Hand the return/check-in receipt to client 1 minute Library staff   Transaction receipt
END OF TRANSACTION

 

Renewing books borrowed/checked-out

Schedule of Availability of Service

Monday to Friday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration: 5 minutes

 

How to Avail of the Service:          
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Present books for renewal Receive books for processing of renewal (Go to Check-in tab of the iLib Circulation module to check-in first the book/s for renewal) 1 minute Library staff   Book card
2   Retrieve and pull-out book card of book/s for renewal 1 minute Library staff   Book card
    Hand in book card to client         
3 Fill out book card with name, college and student/employee number and present library staff at the Circulation desk   1 minute Library staff   Book card
    Stamp with due date and sign book card
    Scan barcode of the book to be checked-out under the borrower's account
4 Wait for the books to be processed for renewal Print receipt of book/s renewed 1 minute Library staff   Receipt of book/s borrowed
5 Receive book/s renewed with receipt Issue book/s borrowed plus the receipt 1 minute Library staff   Receipt of book/s borrowed
END OF TRANSACTION

 

Requesting/Paging Filipiniana Books

Schedule of Availability of Service

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:  6 minutes

 

How to Avail of the Service:  
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out Book Call slip complete and hand in to Library staff on duty at the request desk Instruct client to fill out the Book Call slip 1 minute Library staff   Book Call slip
2 Hand in request (Book call slip) to library staff on duty at the Request Desk Receive book call slip from client 1 minute Library staff    
3 Wait for the requested title to be paged/searched from the shelves Get book/s from the shelve 2 minutes Library staff    
4 Present ID (valid and countersigned) to the library staff Require client to present ID and attach it the book card 1 minute Library staff    
5 Receive book/s requested Hand in to client the requested book/s 1 minute Library staff    
END OF TRANSACTION

 

Requesting/Paging Filipiniana Periodicals/Journals

Schedule of Availability of Service

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:  6 minutes

 

How to Avail of the Service:  
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out Periodical Call slip complete and hand in to Library staff on duty at the request desk Instruct client to fill out the Book Call slip 1 minute Library staff   Periodical Call Slip
2 Hand in request (Periodical call slip) to library staff on duty at the Request Desk Receive perioidical call slip from client 1 minute Library staff    
3 Wait for the requested periodical issue to be paged/searched from the shelves Get requested periodical/journal issue/s from the shelves 2 minutes Library staff    
4 Present ID (valid and countersigned) to the library staff Require client to present ID and attach it the book card 1 minute Library staff    
5 Receive periodical/journal requested Hand in to client the requested periodical/journal 1 minute Library staff    
END OF TRANSACTION

 

Requesting/Paging Archival Material

Schedule of Availability of Service

Monday to Friday - 8:00 a.m. to 5:00 p.m. without noon break

Saturday - 8:00 a.m. to 12:00 noon

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration: 7-9 minutes

 

How to Avail of the Service:  
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Register at the Log-Desk Instruct client to register at the log-in desk 1 minute Library staff    
2 Using the WebOPAC, search for the materials needed ffrom the Archives   2-3 minutes      
3 Fill out Call slip completely and hand in to Archives staff on duty at the request desk Page for the requested material/s 2-3 minutes Library staff    
4 Wait for name to be called Hand in to client the requested archival material 1 minute Library staff    
5 Receive archival requested Hand in to client the requested archival material 1 minute Library staff    
END OF TRANSACTION

 

Request for Microfilm

Schedule of Availability of Service

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:  8 minutes

 

How to Avail of the Service:            
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out Call Slip for Microfilm   2 minutes     Microfim Call Slip
2 Hand in Microfilm Call Slip for Microfilm to library staff Check WebOPAC and List of Microfims for availability of requested material 2 minutes Library staff    
3   Page the microfilm from the shelves 2 minutes Library staff    
4 Present valid and countersigned ID  Issue number for microfilm reader and hand in the microfilm reel to client 1 minute Library staff    
5 Receive requested microfilm and proceed to designated microfilm reader If needed, assist client in the use of the microfilm reader 1 minute Library staff    
END OF TRANSACTION

 

Request for Microfilm Scanning

Schedule of Availability of Service

Monday to Friday - 8:00 a.m. to 5:00 p.m. without noon break

Saturday - 8:00-12:00 noon

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:  8 minutes

 

How to Avail of the Service:  
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out Call Slip for Microfilm   2 minutes     Microfim Call Slip
2 Hand in Microfilm Call Slip for Microfilm to library staff Check WebOPAC and List of Microfims for availability of requested microfilm reel 2 minutes Library staff    
3   Page the microfilm from the shelves 2 minutes Library staff    
4 Fill out Microfilm Scanning Request Log Instruct client to fill out the Microfim Scanning Request Log 1 minute Library staff    
5 Wait for the processing of Scanning Claim Order Form (with the assessed amount to be paid) Issue claim tag and order form (with the assessed amount to be paid for the scanning request) and instruct client to pay at the Cashier 2 minutes      
6 Pay assessed amount at the Cashiers' Process scanning request        
5 Come back the following day and claim scanned copy of microfilm (in DVD) Issue requested scanned copy of microfilm 3 minutes      
END OF TRANSACTION

 

Photocopying of library material

Schedule of Availability of Service

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:  5 minutes

 

How to Avail of the Service:          
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out Photoduplication Permit   2 minutes     Photoduplication Permit
2 Present material for photocopying and hand in filled out photocopying permit to library staff Check and verify for accuracy and completeness of information 1 minute Library staff    
3 Wait for the approval of request for photocopying Approve (stamp with date and time of release) request for photocopying 1 minute Library staff    
4 Receive approved photoduplication permit together with the material for photocopying Hand-in approved photoduplication permit and material for photocopying 1 minute Library staff    
END OF TRANSACTION

 

Request for Library Orientation and Library Instruction Session (in person)

Schedule of Availability of Service

Monday to Friday - 8:00 a.m. to 12:00 midnight without noon break

Saturday - 8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service?

Members of the Faculty

What are the basic requirements:

1. Valid ID (countersigned for the current semester) OR Copy of Faculty Appointment

Duration:   8-10 minutes

 

How to Avail of the Service: 
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Proceed to the General Reference Section and fill-out Library Orientation Session Schedule Form Hand-in Library Orientation Session Schedule Form to client 1 minute Reference Librarian    
2 Fill-out Library  Orientation Session Schedule form by giving  details of the request (date, time, course, no. of attendees, etc.) Take note of the details of the request  3-5 minutes Reference Librarian   Library Orientation Session Schedule Form
3 Hand-in completed Library Orientation Session Schedule Form to the Reference Librarian Verify availability of time schedule and venue 2 minutes Reference Librarian    
3 Wait for the confirmation of the availability of requested time schedule and venue Verify availability of time schedule and venue 1 minute Library Staff    
4 Receive confirmation of schedule of Library Orientation Confirm with the Faculty schedule and venue of the Library Orientation 1 minue Library Staff    
END OF TRANSACTION

 

Request for Library Orientation and Library Instruction Session (by phone)

Schedule of Availability of Service

Monday to Friday - 8:00 a.m. to 12:00 midnight without noon break

Saturday - 8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service?

Members of the Faculty

What are the basic requirements:

1. Valid ID (countersigned for the current semester) OR Copy of Faculty Appointment

Duration:   6-8 minutes

 

How to Avail of the Service:         
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Call the General Reference Section of the University Library at 9818500 local 2861 Receive request by phone 1 minute Library Staff    
2 Give details of the request (date, time, course, no. of attendees, etc.) Take note of the details of the request by filling out the Session Schedule Form 3-5 minutes Library Staff   Session Schedule Form
3 Wait for the confirmation of the availability of requested time schedule and venue Verify availability of time schedule and venue 1 minute Library Staff    
4 Receive confirmation of schedule of Library Orientation Confirm with the Faculty schedule and venue of the Library Orientation 1 minue Library Staff    
END OF TRANSACTION

 

Reference/Information and Bibliographic Services

Schedule of Availability of Service

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service?

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:   26 minutes

 

How to Avail of the Service:  Reference/Information Bibliographic Services    
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 State query or reference question/s Receive query from client 1 minute Reference Librarian    
2 Verify and negotiate query with reference librarian Conduct reference interview (to clarify and negotiate query) 5 minutes Reference Librarian    
3 Wait for the reference query to be processed and information source determined Analyze query and determine possible information source  5 minutes Reference Librarian    
4   Identify information source to find answer to the query 5 minutes Reference Librarian    
5 Receive answer/s to query/queries If answer/s to query is found, provide answer to client's query/queries 5 minutes Reference Librarian    
    If answer/s to query is not found from available library resource, refer to other libraries 5 minutes Reference Librarian    
END OF TRANSACTION

 

Request for Extended Reading

Schedule of Availability of Service

Monday to Friday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:  7 minutes

 

How to Avail of the Service:          
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out Form for Extended Reading (3 copies)   2 minutes     Photocopying permit
2 Hand in Form for Extended Reading to library staff Check WebOPAC for availability of requested material 2 minutes      
3   If material is available, stamp Form for Extended Reading with "Extended Reading" and hand in one copy of the form to client 1 minute      
4 Receive one (1) copy of processed Extended Reading Form Forward to the Reference Section the requested material together with the other copy of the Form for Extended Reading 1 minute      
5 Proceed to the General Reference Section to borrow material requested and reserved for extended reading  Require client to present copy of Form for Extended Reading and issue material requested 1 minute Library staff    
END OF TRANSACTION

 

Use of PCs to access library e-resources

Schedule of Availability of Service

Monday to Friday - 8:00 a.m. to 12:00 midnight without noon break

Saturday - 8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service?

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

3. Computer Usage Card (Pink card)

Duration:   4 minutes

 

How to Avail of the Service:           
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Proceed to the General Reference Section Electronic Resources Room and log-in at Facilities Use Transactions Log Instruct client to log in  2  minutes Library Staff   Facilities Use Transactions Log (online)
2 Present validated ID or Temporary Library Card and Computer Usage Card Receive ID and Computer Usage Card 1 minute Library Staff   Computer Usage Card
    Note the Time-In on the Computer Usage Card 1 minute Library Staff    
    Clip together ID, Client Card and Computer Usage Card Library Staff    
3 Wait for the Claim Card to be issued by Library Staff Issue Claim Card to client Library Staff    
4 Proceed to use available PCs          
END OF TRANSACTION

 

Use of University Library Spaces

Schedule of Availability of Service

Monday to Friday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service*

UP students and group of students for class activity, with endorsement from faculty adviser or thesis adviser and Chairperson or Dean

UP accredited student college-based organizations with endorsement from faculty adviser, College Secretary or Dean and the Office of the Vice-Chancellor for Student Affairs

UP accredited student university-based organizations with endorsement from faculty adviser, College Secretary or Dean and the Office of the Vice-Chancellor for Student Affairs

UP units/offices with endorsement from the Dean or Head of Unit

UP accredited foundations

UP Faculty members, REPS, administrative staff

University based organizations of employees' and faculty unions; employees' cooperatives

Alumni associations and organized groups of alumni

What are the basic requirements:

1. Request Letter

2. Valid ID with picture

Duration: 15 minutes

 

How to Avail of the Service:          
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Accomplish Application Form for the use of the University Library space addressed to the University Librarian: Prof. Chito N. Angeles Receive Application Form 2 minutes Head Librarian of CSSP Library   Application Form (for the Use of University Library spaces)
    Verify availability of space requested and forward application to the Office of the University Librarian 2 minutes Library staff    
2 Wait for the request to be processed Approval of request (from the office of the University Librarian) 5 minutes University Librarian    
    Advise client to pay at the Cashier 2 minutes Head Librarian of CSSP Library    
4 Pay to the Cashier Process payment and issue Official Receipt (OR) 2  minutes Cashier Refer to Sched of Fees  
5 Receive Confirmation of Space Reservation Slip Issue Confirmation of Space Reservation Slip 2 minutes Head Librarian of the CSSP Library   Confirmation of Space Reservation Slip
END OF TRANSACTION
             
*From the APPROVED General Guidelines on the Use of UP Diliman Grounds and Premises    

 

Requesting/Paging Special Collections

Schedule of Availability of Service

Monday to Saturday

Mon-Fri: 8:00 a.m. to 5:00 p.m. without noon break; Sat: 8 AM-12 PM, 1-5 PM

Who may avail of the Service*

UP students, members of the faculty, REPS, administrative personnel; Non-UP

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

3. Special card for Non-UP

4. Letter of request for graduate students

5. Using Human Rights Collection: present letter approved by SELDA

Duration:  6 minutes

 

How to Avail of the Service:  
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 Fill out Book Call slip complete and hand in to Library staff on duty at the request desk Instruct client to fill out the Book Call slip 1 minute Library staff   Book Call slip
2 Hand in request (Book call slip) to library staff on duty at the Request Desk Receive book call slip from client 1 minute Library staff    
3 Wait for the requested title to be paged/searched from the shelves Get book/s from the shelve 2 minutes Library staff    
4 Present ID (valid and countersigned) to the library staff / special card for non-UP / human rights: present letter approved by SELDA Require client to present ID and attach it the book card 1 minute Library staff    
5 Receive book/s requested Hand in to client the requested book/s 1 minute Library staff    
END OF TRANSACTION
 

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