Reference/Information and Bibliographic Services

Schedule of Availability of Service

Monday to Saturday

8:00 a.m. to 5:00 p.m. without noon break

Who may avail of the Service?

UP students, members of the faculty, REPS, administrative personnel

What are the basic requirements:

1. Valid ID (countersigned for the current semester)

2. Temporary library card (if borrower is yet to be issued the polaroid ID)

Duration:   26 minutes

 

How to Avail of the Service:  Reference/Information Bibliographic Services    
Step Applicant/Client Service Provider Duration of Activity
(Under Normal Circumstances)
Person In-Charge Fees Form
1 State query or reference question/s Receive query from client 1 minute Reference Librarian    
2 Verify and negotiate query with reference librarian Conduct reference interview (to clarify and negotiate query) 5 minutes Reference Librarian    
3 Wait for the reference query to be processed and information source determined Analyze query and determine possible information source  5 minutes Reference Librarian    
4   Identify information source to find answer to the query 5 minutes Reference Librarian    
5 Receive answer/s to query/queries If answer/s to query is found, provide answer to client's query/queries 5 minutes Reference Librarian    
    If answer/s to query is not found from available library resource, refer to other libraries 5 minutes Reference Librarian    
END OF TRANSACTION