12. Request for Reference/Information, Bibliographic, and Research Support Services

This service identifies library resources appropriate in answering reference, information, bibliographic and research queries (includes Analytics of Faculty Publications, Journal Validation and Verification, etc.).

Office or Division:University Library
Classification:Complex
Type of Transaction:Government to Citizen, Government to Government
Who may avail:Non-UP Users, UP Students, and UP Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Letter RequestRequesting Party
2. Duly Accomplished Reference Query Form (1 copy) Main Library – Information Services and Instruction Section
College / Unit Libraries
3. Valid ID, Temporary Library Card for Students (if they yet to be issued the ID), or Copy of Appointment Documents for Faculty MembersOffice of the University Registrar
Main Library or College / Unit Libraries
Human Resources Development Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Hand in reference question/s or letter request1. Receive query or letter requestNONE5 MinutesLibrarian
Information Services and Instruction Section, Main Library and Selected College / Unit Libraries
2. Verify query2. Conduct reference interview for clarificationNONE25 Minutes 
 2.1. Analyze query and determines possible information sources that may provide answer to the query, run the analytics, or conduct the validation and verification  NONE3 Days 
3. Receive answer to request3. Communicate answer to requestNONE30 Minutes 
TOTAL:3 Days,
1 Hour