Citizen’s Charter

CITIZEN’S CHARTER

of

THE UNIVERSITY LIBRARY

UNIVERSITY OF THE PHILIPPINES DILIMAN

Mandate

To be the information resource center of excellence in the social sciences, humanities and basic sciences.

Mission

To provide library users the best possible access to information in support of instruction, research and extension; and the best possible information services through the use of new Information and Communications Technology (ICT) as applied to libraries.

External Services

  1. Registration for Library Access (UPL Form No. 144a)
  2. Issuance of Temporary Library Card (UPL Form No. 161a)
  3. Checking-Out (Borrowing) of Library Books
  4. Checking-In (Returning) of Library Books
  5. Renewing Books Borrowed / Checked-Out
  6. Payment of Fines
  7. Payment for Lost Book/s
  8. Request for Paging of Library Resources in Closed-Shelves System for Room-Use
  9. Request for Paging of Library Resources in Closed-Shelves System for Room-Use and UP Users Only
  10. Returning Library Resources in Closed-Shelves System
  11. Request for Photocopy of Books and Other Library Resources
  12. Request for Reference/Information, Bibliographic, and Research Support Services
  13. Request for Extended Reading
  14. Inter-Library Loan (ILL)
  15. Document Delivery
  16. Request for Use of PCs and Electricity for Personal Equipment
  17. Request for Remote Access Account and Access to College-based Subscription
  18. Request for Self-Service Printing
  19. Request for Self-Service Scanning
  20. Request for Microfilm Conversion
  21. Request for Use of Discussion Rooms
  22. Request for Library Accommodations
  23. Request for Index to Philippine Periodicals on Print
  24. Request for Access to Restricted Theses & Dissertations (College/Unit Libraries)
  25. Request for Turnitin Account and Request for Similarity Index Report (College of Engineering Library)
  26. Borrowing of Other Library Resources (College of Engineering Library)

Feedback

For comments and suggestions, please fill in the feedback form.

File a Complaint

In writing

  1. Proceed to the Information Desk at the Main Library Lobby
  2. Answer the Client Complaint Form
  3. Drop the Complaint Form in the Red box
  4. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

Through telephone call

  1. 1. Dial (02) 8981-8500 local 2856
  2. 2. Provide the following information:
    1. a. Name of person being complained
    2. b. Incident
    3. c. Evidence
  3. 3. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

Online

  1. Answer the Client Complaint Form
  2. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph