Citizen’s Charter

CITIZEN’S CHARTER

of

THE UNIVERSITY LIBRARY

UNIVERSITY OF THE PHILIPPINES DILIMAN

Mandate

To be the information resource center of excellence in the social sciences, humanities and basic sciences.

Mission

To provide library users the best possible access to information in support of instruction, research and extension; and the best possible information services through the use of new Information and Communications Technology (ICT) as applied to libraries.

Services

For the full text of services offered by the University Library in the Citizen’s Charter, please click here.

Lists of services are also available, click the header to expand.

External Services

1. Checking-In (Returning) of Library Books
2. Checking-Out (Borrowing) of Library Books
3. Inter-Library Loan (ILL)
4. Issuance of Temporary Library Card (UPL Form No. 161a)
5. Payment of Fines
6. Payment for Lost Book/s
7. Registration for Library Access (UPL Form No. 144a)
8. Renewal of Checked-Out (Borrowed) Books
9. Request for Extended Reading
10. Request for Index to Philippine Periodicals in Print
11. Request for Library Accommodations
12. Request for Microfilm Conversion
13. Request for Paging of Library Resources in Closed-Shelves System for Room-Use
14. Request for Paging of Library Resources in Closed-Shelves System for Room-Use and UP Users Only
15. Request for Photocopy of Books and Other Library Resources
16. Request for Reference/Information, Bibliographic, and Research Support Services
17. Request for Remote Access Account and Access to College-Based Subscriptions
18. Request for Self-Service Printing
19. Request for Self-Service Scanning
20. Request for Use of Discussion Rooms
21. Request for Use of PCs and Electricity for Personal Equipment
22. Resource on Demand
23. Returning Library Resources in Closed – Shelves System
24. Checking-out (Borrowing) of Other Library Resources
25. Request for Access to Restricted Theses & Dissertations

Feedback

For comments and suggestions, please fill in the feedback form.

File a Complaint

In writing

  1. Proceed to the Information Desk at the Main Library Lobby
  2. Answer the Client Complaint Form
  3. Drop the Complaint Form in the Red box
  4. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

Through telephone call

  1. 1. Dial (02) 8981-8500 local 2856
  2. 2. Provide the following information:
    1. a. Name of person being complained
    2. b. Incident
    3. c. Evidence
  3. 3. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

Online

  1. Answer the Client Complaint Form
  2. For inquiries and follow-up, contact the Anti-Red Tape Focal Person at (02) 8981-8500 loc. 2856 or at maabarabar@up.edu.ph

Revised April 2021
Uploaded to UPD Library website July 2021